Following things must be kept in mind before dealing:

• Advance amount is non-refundable under any circumstances.
• Until the whole amount is received, the order will not be dispatched.
• Any delay in payment beyond the extended period of 7 days shall attract a penalty of 5% per month on the outstanding amount, calculated on a pro-rata (daily) basis until full payment is received.
• In case of non-payment of the dues within 45 days (Section 43B(h) of the Income Tax Act), the team can take strict action against you.
• No Refunds/Exchange: Project Banao is not accountable for “damages in transit.” No returns or refunds will be entertained post-delivery. Meanwhile, it is always suggested to capture a video of the package while opening it. Should any issues arise, you can count on our support.
• Updates related to the work will be shared with you at regular intervals. If we do not receive your agreement on the updates within 6 hours, we will continue the work respecting the deadline.
• Delivery costs must be borne by the consumer.
• If it is discovered that the students had their assignment preparation task outsourced to us, we will not be held responsible in any way.
• Customers are supposed to send the complete guidelines beforehand related to the project. No modifications will be executed after the delivery of the project. Modifications after delivery will be done at an extra cost.
• We expect your cooperation if anything does not go as per the said guidelines. We will try to modify the needful.
• The assigned Project Coordinators will remain in touch with you as per their dealing timings. Your cooperation would be highly appreciated.
• All services are provided by Richimono Designs Private Limited under the brand name Project Banao. Any agreement entered into through this website is solely with the Company and not with its directors, officers, employees, project managers, freelancers, consultants, or representatives in their personal capacity.
• To the maximum extent permitted by applicable law, the Company’s directors, shareholders, officers, employees, freelancers, consultants, project coordinators, agents, and representatives shall not be personally liable for any direct, indirect, incidental, consequential, special, or punitive losses, damages, costs, or claims arising out of or relating to any services provided by the Company.
• The Company’s aggregate liability arising from or relating to any order or service shall not exceed the total amount actually paid by the Client for the specific order giving rise to the claim.
• The Company shall not be liable for any indirect, incidental, consequential, exemplary, special, or punitive damages, including but not limited to loss of profits, business interruption, loss of opportunity, loss of goodwill, reputational damage, data loss, or any similar losses, whether foreseeable or otherwise.
• The Company provides customized services based on the information, specifications, approvals, and materials supplied by the Client. The Company shall not be responsible for inaccuracies, omissions, delays, or defects arising from incomplete, incorrect, misleading, or delayed information provided by the Client.
• Any approval, confirmation, or acceptance provided by the Client through email, WhatsApp, SMS, telephone, online meetings, customer dashboard, or any other communication channel shall constitute acceptance of the relevant deliverable or milestone.
• In the event of any genuine error attributable to the Company, the Company’s primary obligation shall be to make commercially reasonable efforts to rectify or replace the affected deliverable within a reasonable period, subject to the agreed scope of work.
• While the Company endeavors to maintain high-quality standards, it does not guarantee any specific academic, commercial, technical, financial, regulatory, examination, business, or project outcome resulting from the use of its services.
• The Company may engage qualified employees, independent contractors, freelancers, consultants, or third-party professionals for the execution of services. The Company shall remain responsible for contractual obligations under these Terms; however, such individuals shall not have any personal contractual liability toward the Client.
• The Client is responsible for reviewing all deliverables upon receipt and promptly notifying the Company of any discrepancies, errors, or concerns within the period specified in the applicable project policy. Continued use of the deliverables without notification may be deemed acceptance.
• The Client acknowledges that all final decisions regarding the use, implementation, submission, installation, publication, or deployment of any deliverable rest solely with the Client. The Company shall not be liable for any consequences arising from the Client’s use or misuse of the deliverables.
• The Company shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including natural disasters, pandemics, internet outages, cyber incidents, government actions, labour disruptions, or failures of third-party service providers.
• The Parties shall first attempt to resolve any dispute through good-faith negotiations. If the dispute remains unresolved, it shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, India. These Terms and any disputes arising out of or relating to them shall be governed by the laws of India. Subject to the arbitration provisions above, the courts at New Delhi, India shall have exclusive jurisdiction.
• The Client agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, freelancers, consultants, agents, and representatives against any claims, liabilities, damages, losses, costs, or expenses arising from misuse of the deliverables, violation of applicable laws by the Client, inaccurate information provided by the Client, unauthorized modification of the deliverables after delivery, or breach of these Terms by the Client.
• Our customer support experience is categorised into three service levels (Basic, Growth & Premium) based on the order value to ensure timely, transparent, and efficient project execution. Explore here.

Happy shopping 🙂